Return & Exchange Policy

Returns & Exchanges | ICON Sports Group

At ICON Sports Group, we prioritize your satisfaction. If you’re not 100% happy with your purchase, our hassle-free returns and exchanges process is here to help.

Return Policy

We accept returns on eligible items within 30 days of delivery. To qualify:

  • Items must be in new, unused condition with original tags and packaging.
  • Customized or personalized products are non-refundable unless they have a manufacturing defect.

Once your return is received and inspected, refunds will be processed to the original payment method within 5–7 business days.

Exchange Policy

Need a different size or style? We make exchanges easy:

  1. Contact our team at cs@iconsportsgroup.com to initiate the exchange.
  2. Ship the original item back using the return instructions provided.
  3. Once received, we’ll ship your replacement item promptly.

📌 Note: Exchange requests are subject to stock availability.

How to Start a Return or Exchange

Follow These Simple Steps:

  1. Submit Your Request: Contact us and provide your order number and email.
  2. Ship Your Item: Use the prepaid shipping label we provide or choose your preferred shipping method.
  3. Receive Your Refund or Replacement: We’ll process your return or exchange once the item is inspected.

For assistance, reach out to us at cs@iconsportgroup.com.

Damaged or Incorrect Items

We’re sorry if your item arrived damaged or incorrect. To resolve this quickly:

  • Contact us within 7 days of delivery.
  • Provide your order number and photos of the issue.

We’ll arrange a replacement or refund at no additional cost to you.